WITC-Hayward plans hospitality seminar
April 14, 2014
From haywardwi.com: “WITC-Hayward plans hospitality seminar Apr. 26” –– In a joint effort, WITC-Hayward and Sawyer County UW-Extension will host a customer service seminar designed specifically for tourism employees from 9 a.m. to 3 p.m. Saturday, April 26, at WITC Hayward.
Andrew Nussbaum of the Wisconsin Department of Tourism will present a full-day of informative tips on how employees in the tourism industry can help employers generate customer loyalty. This seminar, Northern Hospitality, will be held at WITC-Hayward. Materials, lunch and snacks are included in the fee of $35 per person or $16.67 for individuals 62 or better.
Employees will hear and be involved in the discussion of the importance of personal job success, customer relations and selling. Some of the specific topics will include: honesty; teamwork; loyalty and job performance; punctuality and attendance; work ethic, selling products, personal image, social media interaction and the job, dealing with customer complaints, and the top 10 customer relations strategies. This seminar will be appropriate for all ages, including high school students.
Seating is limited so register early. For more information or to register, call WITC at (715) 634-5167. You may also view course information at www.witc.edu/classfinder.