WITC to offer customer service seminar
January 27, 2014
From haywardwi.com: “WITC to offer customer service seminar” — WITC-Hayward Continuing Education will conduct a seminar for hospitality and retail customer service personnel that will prepare staff members to offer exceptional customer service skills during the busy summer season.
In a joint effort, WITC-Hayward and Sawyer County UW-Extension will host the seminar, designed specifically for northern tourism employees. On Saturday, April 26, from 9 a.m. to 3 p.m., Andrew Nussbaum of the Wisconsin Department of Tourism will present informative tips on how employees in the tourism industry can help employers generate customer loyalty. The seminar, Northern Hospitality, will be held at WITC-Hayward. Materials, lunch and snacks are included in the fee of $35 per person or $16.67 for individuals 62 or better.
Employees will hear and be involved in the discussion of the importance of personal job success, customer relations and selling. Some of the specific topics will include: honesty; teamwork; loyalty & job performance; punctuality & attendance; work ethic, selling products, personal image, social media interaction & the job, dealing with customer complaints, and the top ten customer relations strategies. The seminar will be appropriate for all ages, including high school students.
Seating is limited, so employers should plan for and register early. For more information or to register, call WITC at (715) 634-5167. Course information also may be viewed at www.witc.edu/classfinder.